Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. We believe the best people to lead are those who have been down the same road before. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself. Continuing updates help you stay current on our newest products and services. After that, you'll be ready to field questions, process orders, revise account records and more. ![]() No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. This may be new for you, but the journey is all mapped out. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. Billing Representatives make a real difference to their residential customers and the company. It's about building relationships and turning the knowledge you gain in training into customer service wins. If you’re ready to grow your skills, this is an opportunity with a lot of potential. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.īenefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Profile: A flexible communicator and good listener who can multitask to solve problems.
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